Frequently Asked Questions

Christmas Deadline

Our office will close at 12 noon on Friday 22nd December and reopen at 8.30am on Tuesday 2nd January 2018.

Our last distribution for 2017 will take place between 16th-20th December 2017. We need the flyers for this distribution by the 13th December 2017.

Our first distribution for 2018 will take place from 2nd January - 5th January 2017. Stock for this distribution are required in our office by 20th December 2017.

We wish you all a Merry Christmas and a Safe and Happy New Year. Thank you for your business in 2017 and we look forward to working with you again in 2018.

Q. Will my pamphlets be folded in amongst a pile of others?

A. No. All out team members are instructed to fold the leaflets and pamphlets individually, then stack each item on top of one another. They are not to fold pamphlets with others inside. As we know this is important we seek customer feedback if you find your pamphlets inside others.

Q. How do I know my pamphlets will not end up in a park bin?

A. Unfortunately, occasionally this does happen. However, due to our strict QC standards through conducting regular random checks on our team members, DDPD has minimised this issue. Any delivery problems are brought to your attention immediately and we attempt to rectify the situation as soon as possible. Please note: While we cannot check every house in every street nor can we check every street in every area, all areas are checked at least once a month.

Q. Do you deliver in the rain?

A. If rain is predicted we ask our team members to do their best to get your flyers in the letterbox as far as possible before it rains. If we have continual heavy rain, our team are given extra time to complete their delivery. We know wet flyers are thrown into the bin.

Q. Can we select specific delivery areas?

A. Yes. Toowoomba has been divided into 100+ individual areas. You choose the areas in which your flyers will be delivered - providing it is within our boundaries. You choice can be either by complete suburb, selected areas within suburbs or individual areas. See: Distribution areas »

Many of the country areas are broken down into several walkable areas.

  • Dalby is divided into 17 walkable areas, however we find most clients distribute to all of the areas.
  • For Warwick, Stanthorpe, Allora and Clifton we use Southern Downs Distribution.

Maps and quantity sheets are available from our office on request. Also see: Distribution areas »

Q. What are my payment options?

A. We offer 14 day accounts, however payment before distribution commences is preferred on your first distribution. Cash, Cheque, EFT and Debit/Credit card payments are all accepted.

Q. When do I need to have stock to you?

All stock must be in our office by the Wednesday so everything is ready for our team to pick up from noon on Friday. Distribution can then commence first thing Saturday morning. If stock is to be transported to our country teams, then stock is required one week in advance to allow freight times.

Darling Downs Pamphlet Distributors Pty Ltd

Resource: ddpd.net.au/pamphlet-distribution-questions.php Printed: 2017-12-13
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